Your Data, Your Rights: The Charmius Privacy Policy

Your personal information deserves a straight answer — not legal fog. Charmius privacy standards are built around transparency, military-grade encryption, and your right to full control over what we hold. We operate under 3-102-957682 S.R.L. and apply every data protection mechanism required to keep your account safe. This document walks you through exactly what we collect, why we use it, and what you can do about it.

What Personal Data We Collect From You

Every data point we gather has a specific, justified purpose — nothing is collected on a whim. Charmius privacy Canada standards mean we treat every piece of your information with the same seriousness regardless of where you’re accessing us from. And because Charmius secure data practices start at registration, we want you to know precisely what enters our systems.

We collect the following categories of personal information:

• Registration data — your name, email address, and account password used to create and access your account
• KYC / Identity data — government-issued documents submitted for identity verification purposes
• Payment data — your chosen payment methods and full transaction history in CAD
• Gaming activity — your betting history and in-session transaction records
• Technical data — IP address, browser type, and cookies placed during your sessions
• Support correspondence — the content of any messages exchanged with our team
• Marketing preferences — your subscription settings and communication opt-ins

We are strictly prohibited from collecting sensitive categories of data — race, religion, and similar characteristics are off the table entirely. Some data may also reach us from trusted third parties such as payment providers, KYC services, and regulators. All data is retained only for as long as legally necessary, then deleted or anonymized. For a full breakdown of how we use browser-based tracking, our cookie policy covers each cookie type in detail.

How We Put Your Data to Work

Collecting data is only half the equation — the other half is making sure it’s used for the right reasons. Charmius privacy standards strictly limit what personal data can do once it’s inside our systems. We never repurpose your information beyond what you agreed to when you signed up.

Here’s exactly what we use your personal data for:

• Identity verification and fraud prevention — keeping bad actors out and your account protected
• Account management and authentication — letting you log in securely and manage your profile
• Legal and regulatory compliance — meeting our obligations under applicable law and our Tobique gaming licence
• Service improvement and support — analysing patterns to fix problems and respond to your queries faster
• Marketing communications — sending offers only when you’ve given explicit, separate consent

Charmius PIPEDA-aligned practices mean that Canadian players benefit from a robust framework governing how personal information is handled commercially. If you sign up for marketing emails, you can cancel them at any time by contacting our support team directly. Administrative messages — account alerts, security notifications — are sent regardless of your marketing preferences, because those exist for your protection. Our terms and conditions detail how account management and data processing intersect across your player agreement.

Locking It Down: Our Encryption and Security Standards

Speed is nothing without safety. Charmius SSL encryption runs on two layers simultaneously, making sure data is protected whether it’s moving or sitting still. Charmius data security architecture is not optional — it’s baked into every interaction you have with our platform.

We only share information with vetted, authorised third parties bound by strict confidentiality agreements. No exceptions. And if a breach ever occurs — which our systems are specifically engineered to prevent — we are legally obligated to notify both regulators and affected players within 72 hours. That’s not a promise; that’s a binding requirement. Charmius secure data infrastructure is built to the same technical standards you’d expect from a regulated financial platform. For a deeper look at how our licence underpins these obligations, our licensing and security section explains the full regulatory framework.

How We Handle Your KYC Documents

KYC verification is a mandatory requirement under our Tobique gaming licence — but we want to be clear about what that actually means for your documents. Charmius KYC data is handled with some of the tightest controls we apply anywhere in our systems. Charmius player data submitted for identity verification is never shared with third parties without a clear legal basis, and it’s never sold under any circumstances.

Charmius secure data protocols surrounding KYC are identical to the standards applied to your payment information. Once verification is complete and the retention period expires, your documents are either deleted or anonymized — not stored indefinitely. We understand that submitting identity documents requires trust. That trust is earned by being specific about what happens to them, not by making vague reassurances.

Your Rights Under GDPR — and How to Use Them

You have real, enforceable rights over your personal data — and we take that seriously. Charmius privacy policy is structured to make exercising those rights straightforward rather than bureaucratic. Charmius data protection obligations extend to every Canadian player on our platform, and no right is buried in fine print.

Charmius privacy gives you direct access to every one of these rights. To act on any of them, contact our support team directly. We reserve the right to update this policy when circumstances require it — if material changes are made, we will notify you and, where applicable, ask for renewed consent. Changes are never applied silently.

Frequently Asked Questions

Does Charmius Casino sell my personal data to third parties?

No. We do not sell or rent personal data under any circumstances. Data is shared with third parties only when strictly necessary for service delivery, legal compliance, or security — and always under binding confidentiality agreements.

How quickly does Charmius notify players in the event of a data breach?

We are obligated to notify both regulators and affected players within 72 hours of becoming aware of any confirmed data breach. This is a binding regulatory requirement, not a discretionary commitment.

Can I opt out of marketing emails from Charmius?

Yes, you can cancel marketing communications at any time by contacting our support team. Note that administrative messages — such as security alerts or account notifications — will continue regardless of your marketing preferences.

What types of cookies does Charmius use?

We use three types of cookies: required cookies for core site functionality, functional cookies that enhance your experience, and advertising cookies for personalised content. You can disable cookies at any point through your browser settings.

How long does Charmius keep my personal data?

We retain your data only for as long as it is legally or operationally necessary. Once that period expires, data is either permanently deleted or anonymized to remove all identifying information.